“Everything is great, except for the front desk. Need more training to reach 4-5 star hotel expectation. It’s simple things, not difficult. Train them to greet with smile such as, “ Hi good morning! Welcome to our hotel, how are you today? How can we help you?.” They are your front line !! Hopefully, you will take this seriously.”

“NOT A 5 STAR RESORT!! Just returned from here last night and want everyone to beware. 3 out of 8 people in my party got sick from the food at various times. I was one of the three and I know I was in very bad shape for over 24 hours. Our rooms: the sliding doors would not close all the way leaving a large gap at the bottom. If you want to get away from the loud music and noise of the outside, you can't because the doors don't close completely. There was plaster falling from the door frame of the entry door, the toilet seat was loose, there was a huge cockroach in the room one day dying for a long time by itself so there must be pesticides used. Some of our showers were with cold water. There did not seem to be hot water consistently. My teen daughter called for room service one night three times but her order never came. Each time she called they were surprised it wasn't received. Housekeeping was OK on some days and other days very poor. Also, if you don't want to wait to sleep at 1:00 AM, too bad. The loud music from the main bar near the lobby travels up to all the floors so you will hear it until it stops about 1:00 AM. The positives: The staff is usually friendly and most are very nice. The nightly entertainment in the outdoor theater was pretty good and the pools are nice. Just be careful of the iguanas that mingle among the deck chairs hoping to help themselves to your poolside food.”